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HIQA to roll out survey on patient experience

28 Jan 2016

HIQA is set to commence rolling-out from early this year Ireland’s first ever national patient experience survey, which will serve as a barometer of quality and safety, and is expected to further boost quality and safety and the experience of those using services.

HIQA CEO Phelim Quinn said one initiative that the Authority hoped to lead on in the next three years was in the roll-out of the first ever national patient experience survey.

He said it was now acknowledged that, together with other patient safety indicators and information about the performance of services, “information received directly from service users is a vital barometer of quality and safety”.

“I appreciate that the pace of improvements in some areas remains a challenge,” Quinn commented. “Nonetheless, we acknowledge the need for HIQA to work constructively with those providing services to ensure we can achieve improvements where needed.

“We are also committed to constructively communicating and working with the general public. We do not have an exclusive role in promoting quality and improvement — for this, as ever, we will need your help.”

lloyd.mudiwa@imt.ie

Lloyd Mudiwa

Click here to view the full article which appeared in Irish Medical Times